Policies
Returns & Refund Policy
How to start a return, what is eligible, restocking, and how and when refunds are issued.
You have 14 days after delivery to request a return.
What can be returned
- The item must be new, unused, resellable, and in its original packaging.
- An RMA must be requested and approved before you ship anything back. Items sent without an approved RMA are not accepted.
- You pay all return shipping. We do not provide a return shipping label.
- A flat 30% restocking fee applies to every returnable item.
- After we receive and inspect the return, the refund is issued to the original payment method.
Defective items
Defective items are not returned through us. They are handled under the manufacturer’s warranty.
Non-returnable items
These items cannot be returned at all:
- Landscape lighting fixtures, transformers, and accessories
- Outdoor audio
- Commercial controllers
- Flow sensors and flow meters
- Special order and built-to-order items
- Clearance and price-matched items
- Opened or used items
Exchanges
To exchange an item, return it if it is eligible and place a new order.
How to start a return
- Contact us and request an RMA. Include your order number and the reason for the return.
- Wait for approval. Do not ship the item before the RMA is approved.
- Ship the item back at your expense, in its original packaging, to the address in the RMA approval.
- We inspect the return. If it is approved, the refund goes to the original payment method, minus the 30% restocking fee.
