We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@bigirrigation.com. Please note that returns will need to be sent to the RMA Warehouse. Send an email for the address.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at orders@bigirrigation.com.
Remember that you must contact us first to return the product for eligible for the return.
We accept the return under the following conditions:
- You must contact us first before returning the product.
- The item is not damaged or defective by you.
- The return window is within 30 days.
- Products must be in new and resellable condition.
- Have a strong reason for return.
Our return department will carefully review all details, so please keep your information accurate, truthful, and valid.
Following the completion of the investigation, you will receive an email from us to your verification email address.
NON-RETURNABLE ITEMS:
- Used/ installed/modified products (unless the product is defective and/or covered by warranty)
These items are classified as items that have been used previously by a customer, installed, and or modified from its original design. The two valid reasons for a return would be if the product is defective from the manufacturer and or if it is a warranty issue. - Products that have been opened or not in original packaging
Products initially come in the manufacturing package and as such these items can be returned if they have not been tampered with and remain in their original packaging. - Products being returned after more than 30 days
Orders have a lifetime to when you can and can not return them. For items 30 days and less, the customer can return them for a refund and will be charged a 30% restocking fee. - Built-to-Order parts
A few SKUs in our catalog do not natively come as a whole unit. So with our customers in mind, we decided to internally adapt parts together that would make the best sense to purchase as a whole rather than individually. This helps the customer with installation and ease of purchase. Items from these SKUs can not be returned separately. Instead, they must be returned whole, with the same parts as shipped, without defect or use. - Special order items
A special order item is typically an item that is not currently available in the store. When this item is purchased, all sales are final. Should the special order item be defective upon arrival, we encourage the customer to call the customer service department so that we can work alongside them to remedy the scenario between the vendor and the customer. - Landscape Lighting Fixtures & Transformers
All landscape lighting fixtures and transformers are non-returnable due to non-stock/special order. - Clearance items
A clearance item is any item that was sold as an end-of-season sale or an item sold due to slow-moving sales. These items are classified as all sales are final transactions. The return of such items will not be valid for a refund regardless of a lifetime. - Price-matched products
Sometimes customers will call to get a price match on an item they see lower prices from other retailers. Note, Big Irrigation reserves the right to accept or decline the price given. Should we agree, these products do not qualify for returns and are categorized as all sales are final. - Products not originally purchased from Big Irrigation
These are products that are not found in our sales catalog. These items are not eligible for return or credit of any kind. They should not be returned for any purpose to Big Irrigation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special order items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at orders@bigirrigation.com.
For any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. We value your satisfaction and strive to provide you with an exceptional shopping experience at Big Irrigation.