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Returns & Refund Policy

You have 14 days after receiving your item to request a return.

Return Eligibility

  • Condition: The item must be in the same condition as received, unused, and original packaging.
  • Proof of Purchase: Receipt or proof of purchase is required.

Return Process

  1. Contact Us: Start a return by emailing orders@bigirrigation.com.
  2. Shipping: Once accepted, we’ll send you a return shipping label and instructions.
  3. RMA Warehouse: Returns must be sent to the RMA Warehouse. Email for the address.
  4. Approval: Items sent back without prior approval will not be accepted.

For any return questions, contact us at orders@bigirrigation.com.

Conditions for Return

  • Contact Us First: You must contact us before returning the product.
  • Undamaged: The item should not be damaged or defective due to misuse.
  • Return Window: The return request must be within 14 days.
  • Resellable Condition: Products must be new and resellable.
  • Reason for Return: Provide a valid reason for the return.
  • Fees: Returns are subject to a restocking fee of up to 30%. Credit card fees will also be charged for refunds/cancellations.

Our return department will review your request carefully. Keep your information accurate and truthful.

After the investigation, you will receive an email at your verification address.

Non-Returnable Items

  • Used/Modified Products: Non-returnable.
  • Opened Products: Items not in original packaging.
  • Past 14 Days: Items returned after 14 days will be returned to the sender.
  • Built-to-Order Parts: Non-returnable.
  • Special Order Items: Non-returnable.
  • Landscape Lighting Fixtures, Transformers, and Accessories: Non-returnable.
  • Outdoor Audio Systems: Non-returnable.
  • Commercial Irrigation Controllers: Non-returnable.
  • Irrigation Flow Sensors/Meters: Non-returnable.
  • Clearance Items: Non-returnable.
  • Price-Matched Products: Non-returnable.
  • Non-Big Irrigation Purchases: Not eligible for return.

Damages and Issues

Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Exchanges

The fastest way to get a replacement is to return the item you have and make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, the refund will be processed within 10 business days to your original payment method. Contact us if you have not received the refund after 15 business days.

Order Cancellations

  • Contact Us: To cancel an order, email us at orders@bigirrigation.com as soon as possible.
  • Fees: Credit card fees will be charged for order cancellations.
  • Timing: If the order has already been shipped, you will need to follow the return process outlined above.

For further questions or concerns regarding our return and refund policy, please contact us. We value your satisfaction and strive to provide an exceptional shopping experience at Big Irrigation.

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Terms & Conditions of Sale

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU. 1. Agreement Scope: When you order products from the Big Irrigation Supply website, you agree to these terms. The supplier can change these terms without notice, and the most current version will be on the website. 2. Order Acceptance and Cancellation: The supplier may accept, decline, or limit your order for any reason after receiving it. If your order is canceled after your card is charged, you will be refunded. Minimum order amounts apply and can change without notice. Customer cancellations will incur a credit card charge up to 4%. 3. Pricing: Prices are subject to change and do not include taxes. Any taxes applicable will be added to the price, and you must either pay them or provide a tax exemption certificate. 4. Payment Terms: Full payment is required before shipping, and you can pay online via credit card. 5. Shipping and Risk: Ownership of the products transfers to you either when the products leave the supplier’s location or when they are delivered to your address, depending on the delivery method. You are responsible for shipping costs and must inspect deliveries for damage or discrepancies upon receipt. 6. Warranties and Returns: Products are generally covered by the manufacturer’s warranty, details of which are provided in the product description or manufacturer’s website. Returns require prior authorization and must be made within specific time frames. A restocking fee may apply of up to 35%. Non-returnable items from Big Irrigation Supply specifically include all landscape lighting fixtures and transformers, as well as irrigation commercial controllers like MC-E and ACC2 models. Additionally, any items that are not regularly stocked or are special order items cannot be returned. 7. Intellectual Property: The supplier owns any content, inventions, or intellectual property developed during the term of your agreement with them. 8. Advertising and Liability: The supplier is not responsible for inaccuracies in product descriptions provided by their suppliers, nor for typographical or pricing errors. They also disclaim all implied warranties and limit their liability for any damages arising from the use of their site to the amount you paid for the products. 9. Indemnification: You must defend and indemnify the supplier against any claims or damages arising from your use of the products, or any breach of these terms. 10. Legal: The agreement is governed by the laws of Texas, and any disputes will be handled in Collin County, Texas, without a jury trial. 11. Force Majeure: The supplier is not liable for delays or failures in delivery caused by circumstances beyond their control, such as natural disasters or labor strikes. 12. Miscellaneous: If part of these terms is found to be unenforceable, the rest still applies. Provisions that by their nature should survive the termination of the agreement will do so.